FAQ | Cancellation Policy

CANCELLATION POLICY:

If you provide us with 48 hours notice we are happy to reschedule to a more convenient time and date if you need to cancel your activity. If you’re unsure as to when you’ll be returning we can keep you on our system for 12 months and you can contact us to reschedule when you’re ready. All we ask is that you provide us with 48 hours notice of your booking slot.

PLEASE NOTE If you do not inform us of your change of mind no offer to reschedule or refund will be given.

If your booking has been made within 30 days of cancellation we can provide you with a full refund. Before requesting a refund for your booking we ask that you consider, that we are a non-profit Social Enterprise with 120 re-homed alpacas and llamas to care for. For the sake of our continued ability to provide for their wellbeing we ask that you consider instead opting to reschedule your walk within 12 months. If you are outside of the 30 days then we will hold your booking for 12 months in order for you to reschedule or alternatively we can provide you with a gift voucher to gift to another party. The Woolly Army very much appreciates your support.

Alpacaly Ever After can not be held responsible for, temporary, nationally or locally imposed government animal health restrictions i.e. Avian Influenza,  Foot & Mouth or TB viruses which are out side of our control. Although these restrictions are rare, some experiences booked within these time restrictions may be affected. As a result guests will be notified and experiences booked in, may be rescheduled, but not refunded. Only when absolutely necessary, visitors may be subject to on site bio-security prevention measures on entry.

CANCELLATIONS DUE TO WEATHER:

Please note, the weather around our sites can be very unpredictable and changes day to day often contrary to weather forecasts, although we always do our best to get you off on your adventures, looking after our animals and yourselves is our first priority. We can’t control the weather and we understand it can be disappointing, but cancellations due to bad weather are at our discretion and they’re to make sure that everyone is safe and happy. If we need to cancel we will either offer to re-arrange you to a different day within the next 12 months or provide a gift voucher.

VOUCHER BOOKING CANCELLATION POLICY:

Please note, as stated on our website gift vouchers are non-refundable. If you need to cancel and you provide us with 48hrs notice then we’re more than happy to reschedule you to a later date or hold your booking until you know when you’ll be next available to visit us which must be within the expiration period of your voucher. Voucher extensions of 3 months are offered at an administration fee of £15. If we need to cancel your experience due to bad weather and you’re unsure of your next availability, we will then extend your voucher for another 12 months from the original date of your activity.

COVID19  SAFETY PROCEDURES AND REQUIREMENTS

All our activities take place outside in the fresh air, and as an outdoor activity provider we are fully versed in risk assessment and  safe operating procedures. We would like to reassure our visitors and those looking to book that we are doing our utmost to protect both our visitors and guides, and are confident in providing a safe and hugely enjoyable experience that will be beneficial to physical and mental wellbeing.

We ask that if you show any Covid 19 symptoms or have been in contact with anyone with symptoms you do not arrive to take part in your activity, instead please take advantage of our rescheduling policy within 12 months and can be requested at any point up to the start of the activity. You can do this on the day of your walk by replying to the text that your guide will send you in the morning but please try and give us as much notice as you can.

The following measures have been put in place to assure visitor and staff safety.

• Antibacterial hand-santising stations will be available at the beginning and end of our activities and full washroom facilities are available at all sites. 
• Visitors are required to and responsible for keeping social distancing in place between themselves and those outside of their household.
• Guides will not make any physical contact with visitors e.g. handshakes except in a first aid emergency, in which case medical gloves and masks will be worn.
• Biodegradable gloves will be provided for visitor use on request. As an outdoor activity the wearing of masks is at customer discretion – masks will not be provided unless in a first aid emergency where social distancing guidelines cannot be followed.
• Guides will no longer use visitor’s phones to take photographs. Visitors will be welcome to take their own photographs, and our guides will use their company phones to take group shots. These can then be accessed by customers via our Facebook page in the photo album on the date of their walk, or sent directly to customers phones.

If you would like to see our full Covid 19 risk assessments or you have any specific queries or requirements please get in touch with the office on 017687 78328 or [email protected]

This depends on which activity and how many people are involved, please refer to the Our Activities pages for the full info & prices on each activity!

Meet The Alpacas at The Lakes Distillery

Alpaca Walking at The Lingholm Estate 

Alpaca Walking at Whinlatter Forest

Llama Trekking at Littletown Farm

Full Day Llama Trekking adventure

If your party is larger than what we have listed then please get in touch as we may still be able to accommodate you :)

Our Private Alpaca Walks at The Lingholm Estate can be adapted for all abilities as well as wheelchair users. Please just make a note on your booking about any requirements or get in touch so our guides can plan your activity :)

Meet The Alpacas which takes place at both The Lingholm Estate and The Lakes Distillery is also suitable, again please get in touch or make a note about any requirements when you come to book.

Please follow the links to the activity pages for more accessibility/site info.

Some of our other activities, due to their elevation and terrain are only suitable for those with appropriate fitness and mobility. These include both of our llama trekking activities as well as our mixed group alpaca walks at Whinlatter Forest.

If you’re unsure or have anything you’d like to discuss then please feel free to get in touch:
[email protected]
017687 78328

Best to use our booking calendar, you don’t have to commit to a booking in order to see what’s available :)
Just follow the link below, click the activity you’re interested in and enter your preferred date and party details into the booking calendar to see what’s available.

Book an Adventure

If you’re unsure of which activity you’d like have a read of our activity pages which tell you all about them…

Our Activities

No, so sorry!

Dogs are great, we all love dogs, but alpacas & llamas don’t agree and they come first!

There are plenty of places to walk your dog around our various sites, including Whinlatter Forest, Littletown Farm, The Lakes Distillery and The Lingholm Estate which even has a dog friendly cafe, but we just can’t risk taking them on walks with us.

Check out Podgy Paws’ dog friendly guide to The Lake District – https://www.podgypaws.co.uk/dog-friendly-info/

This is an easy one! Just email the office at [email protected] or give us a call on 017687 78328 (Mon – Fri 9:30am – 5:30pm) and speak to one of our team who will update your booking.

Please note at weekends the office is closed and all staff are out on activities – your guide will text you on the morning of your activity so if you have any issues please use their contact number.

If for some unforeseen reason we have to cancel the walk like an alpaca needs emergency medical care or we are in the middle of a storm we will call you to reschedule.

Alpacaly Ever After can not be held responsible for, temporary, nationally or locally imposed government animal health restrictions i.e. Avian Influenza,  Foot & Mouth or TB viruses which are out side of our control. Although these restrictions are rare, some experiences booked within these time restrictions may be affected. As a result guests will be notified and experiences booked in, may be rescheduled, but not refunded. Only when absolutely necessary, visitors may be subject to on site bio-security prevention measures on entry.

Easy! On our 2.5hr Llama Treks at Littletown Farm you are able to share a llama between 2 people. All you need to do is carry on through the booking process until you get to the ‘Party Details’ section. This allows you to change the number of people & llamas involved in your trek :)

You should have received a payment notification email as well as a booking confirmation email which tells you all about your activity. On some mail accounts this email may end up in junk, spam or promotions (gmail only) folders, but if nothing has come through to you then please get in touch through either [email protected] or giving the office a call on 017687 78328.

Once you have booked you will receive a confirmation email with all you need to know including your site details. Please note, we have several different locations for our activities so please refer to your confirmation email! Don’t follow google maps or you’ll arrive at the office or potentially the wrong site. If your confirmation hasn’t arrived just get in touch.  There’s also a guide to our site locations on our ‘How To Find Us‘ page.

We offer 6 month gift voucher extensions for an admin fee of £15. Just follow the link below to purchase through our online shop :)

Voucher Extension

If you received a gift box with your voucher, the number should be on the voucher card inside. If your voucher was purchased as an eVoucher/Instant download, the voucher number should have been emailed to whoever purchased it. If there’s any issues please email [email protected] with as much info as you can regarding your voucher to help us resolve your query :)