Our Visitor Guide & Safety Procedures

CORONAVIRUS GUIDE/VISITOR SAFETY PROCEDURES MARCH 2020

All our activities take place outdoors in the fresh air, and we would like to reassure our visitors and those looking to book that we are doing our very best to protect both our guides and visitors, and to do our part during this difficult time.

We have implemented the following measures as understandable and temporary adjustments to our usual procedures:

  • All Mixed Group alpaca activities will be replaced with private walks only, for the duration of the Social Distancing Advisements.
  • Guides will not make unnecessary physical contact with visitors e.g. handshakes, hugs etc in any circumstances except a first aid scenario in which case medical gloves are to be worn.
  • Guides are to keep a two meter distance between themselves and visitors during the activity. 
  • Guides will no longer use visitor’s phones to take photographs, visitors are welcome to take their own photographs, and our guides will use the company phones to take group shots. These can then be accessed by customers via our Facebook page in the photo album on the date of their walk.
  • New leads will be used for each visitor, leads are then washed at the end of each day.
  • Medical gloves will be provided for visitor use on request.

Our approach to these tricky times...

The Woolly Army would like to send you their warmest wishes x

We also wanted to let you know that while we are an outdoor activity with minimum contact risk, we want to contribute to the welfare of us all, and our health care service, by not encouraging unnecessary travel and by adhering strictly to the government’s policies on social distancing. With this in mind we will be postponing all our activities for the duration of the outbreak until restrictions are lifted.

As a social enterprise whose revenue goes into looking after and rehoming unwanted alpacas and llamas from across the country with 120 animals in our care, our priority now is maintaining the welfare of the alpacas and llamas during this time and as always we greatly appreciate your support – we wouldn’t be able to do it without you guys x

We also want to do our very best by all of you awesome people who have booked activities with us and so have extended our policies so that all bookings (including vouchers) will have a minimum of 18 months from now to reschedule their activity – no rush just get in touch at a later date when everyone’s back on their feet. If you would prefer we can also exchange your booking for a gift voucher that you can gift to someone else or spend in our online shop.

We will be keeping everyone informed, up-to-date and spamming you all with alpacas and llamas via our social media channels and if there is anything in particular we can help with just email us and we’ll be in touch.

Being outdoors in the fresh air and surrounded by nature is a hugely important part of physical and mental wellbeing and as always the Woolly Army looks forward to sharing this with you in our beautiful part of the world.

We are currently taking bookings from July onwards, however these will be subject to any restrictions at the time.

Our sincere thank you for all of your support and our love to everyone in these tricky times X