Our Animal Welfare Policy

The welfare and wellbeing of our alpacas and llamas is the most important part of our organisation and our work. We spend every day (and many nights!) interacting with, caring for and working for our herd. They mean the world to us and once they are with us they have a guaranteed home for life.

All the alpacas and llamas that we re-home, or breed, are given the highest level of day to day care and attention, under the constant observation (and obsession!) of our team. They receive the highest level of veterinary care from our local RCS accredited practice Millcroft Veterinary Group with whom we have an excellent relationship and work constantly to update and provide the best possible practice.

We have taken the social enterprise approach to caring for our re-homed alpacas and llamas – as an alternative to asking for donations for their care and to fund our work with third sector organisations, we facilitate highly enjoyable interactions between alpacas and human beings :)

We are dedicated to maintaining and updating our facilities and knowledge to provide for the wellbeing of the herd, including the construction of purpose built eco shelters, specifically designed to provide the best possible facilities for alpacas and llamas, and a hydroponic fodder system so they can have fresh greens all year round!

We keep strict rules in place about the number of walks each member of the herd takes part in, and the number of people walking with them, to make sure that each walk is enjoyable for the alpacas as well as the humans – particularly the bit where they get to paddle in the lake – always their favourite part of the day! By adhering to these rules we make sure that the majority of their day is spent simply mooching, eating, sunbathing, and generally being nosey and funny looking.

This is why you will often see that we are fully booked (and also because we are awesome ;) and why we are very strict about not allowing any extra bookings to be made, or additional walkers to accompany. Sorry guys!

All walks and activities are supervised closely by our dedicated guides who will always point out if any members of the walk are behaving inappropriately or in a way that may irritate the alpacas or llamas.

We are members of the British Alpaca Society which is dedicated to the welfare of alpacas and the education of their owners in the UK.

If you have any questions at all please don’t hesitate to get in touch.

Our approach to these tricky times...

The Woolly Army would like to send you their warmest wishes x

We wanted to contribute to the welfare of us all, and our health care service, by not encouraging unnecessary travel and by adhering strictly to the government’s policies on social distancing. With this in mind we postponed all our activities for the duration of Lockdown.

As the relevant restrictions are now scheduled to be lifted we are delighted to say that we have opened bookings from July 4th onward  (these will be subject to any changes in government policy restrictions at the time).

As a social enterprise whose revenue goes into looking after and rehoming unwanted alpacas and llamas from across the country with 120 animals in our care, our priority has been maintaining the welfare of the alpacas and llamas during this time and as always you have been SO supportive and we couldn’t be more grateful – thank you so much, we wouldn’t be able to do it without you guys x

We want to do our very best by all of you awesome people who have booked activities with us and so have extended our policies so that all bookings (including vouchers) will have a minimum of 18 months from now to reschedule their activity – no rush just get in touch at a later date when everyone’s back on their feet. If you would prefer we can also exchange your booking for a gift voucher that you can gift to someone else or spend in our online shop.

We will continue to keep everyone informed, up-to-date and spamming you all with alpacas and llamas via our social media channels and if there is anything in particular we can help with just email us and we’ll be in touch.

Being outdoors in the fresh air and surrounded by nature is a hugely important part of physical and mental wellbeing and as always the Woolly Army looks forward to sharing this with you again in our beautiful part of the world.

Our sincere thank you for all of your support and our love to everyone in these tricky times X